Return and refunds Policy

1. Eligibility for Returns

To be eligible for a return:

• Items must be unused, in original condition, with all tags, seals, manuals, and accessories included.

• Items must be returned in their original packaging (boxes, wrapping, etc.).

• Proof of purchase must be provided (order number, receipt or order confirmation).

• The return request must be initiated within 90 calendar days of delivery (unless otherwise noted for specific items).

• Products that are damaged, defective, or not as described are eligible for return outside of the standard 90-day window, but must be reported promptly (see below).

2. Non-Returnable Items / Exceptions

The following are not eligible for return:

• Items that have been used, altered, or installed.

• Items missing tags, seals, or original packaging.

• Special-order items, custom builds, or items ordered to customer specifications.

• Consumables (e.g., fuel filters, oils, etc.), unless defective.

• Items that are damaged due to misuse, accident, neglect, improper installation, or normal wear and tear.

• Returns that result from buyer’s error (wrong model selected, oversight, etc.) may be accepted at the discretion of the company, possibly with restocking fee.

3. Return Timeframes

4. Return Procedure

1. Contact Customer Support:
   Send an email to sales@yamahamarinehub.com (or use the contact form) to request a return. Include your order number, item(s) to be returned, reason for return, and photos if the item is defective or damaged.

2. Return Authorization (RA):
   Once the return is reviewed and approved, we’ll issue a Return Authorization number (RA) and provide instructions on how to send the item back.

3. Shipping the Return:

   • Use a reliable carrier with tracking and insurance.

   • Pack the item securely to avoid damage in transit.

   • Buyer bears cost of shipping for general (non-defective) returns.

   • For defective/damaged items or mis-ships, we will arrange or reimburse return shipping.

4. Inspection & Approval:
   Once we receive the returned item, we’ll inspect it to ensure it meets the return criteria (condition, packaging, etc.).

5. Refunds, Replacements, and Credits

• Refunds: If the return is approved, we will process your refund using the original payment method within 7-14 business days after receiving the item. The refund will include the cost of the item but may exclude original shipping charges (unless the return was due to our error or defect).

• Replacements: If you prefer, we can send a replacement instead of a refund (depending on inventory availability).

• Store Credit: In certain cases, a store credit may be issued in lieu of a refund.

• Restocking Fee: For non-defective returns, we reserve the right to deduct a restocking fee of up to 15% of the item price (if applicable), depending on condition and packaging.

6. Damaged or Wrong Items

• If you receive an item that is damaged, wrong, or missing parts:

  • Please report it within 7 days of receipt.

  • Provide photos of the shipped item, packaging (including exterior & interior), and any damage or missing item(s).

  • We will arrange for a replacement, or issue a full refund (including return shipping), depending on the situation.

7. Processing Returns from International Customers

• International customers must follow the same return‐initiation process.

• Buyer is responsible for return shipping unless the item is defective or wrongly shipped.

• Customs duties, import/export fees, or taxes incurred during return shipping may not be refundable.

8. How Long until You Receive Your Refund

• After we have received and inspected your return, refunds are usually processed within 7-14 business days.

• The time it takes for funds to appear in your account depends on your payment provider (credit card company, bank, PayPal etc.).

9. Contact Information

For any questions or concerns, please reach out:

• Email: sales@yamahamarinehub.com

• Phone: +1 (307) 289-8690

• Business Address: 789 W Harbor Dr, San Diego, CA 92101, USA

10. Changes to This Policy

Yamaha Marine Hub reserves the right to modify the terms of this Return & Refund Policy at any time. Changes will be posted on this page, with the “Last Updated” date revised accordingly. Your continued use of the website after the changes means you accept the new terms.